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Company: Weatherford
Skills: Customer Service
Education: Bachelors/3-5 yr Degree
Location: Al Khobar, Eastern Province, Saudi Arabia

Overview

Weatherford is the leading provider of drilling tools and services worldwide, with the rental products you need for virtually any drilling, completion, or workover task. Our highly trained drilling tools team is ready to help you quickly and safely find and deploy the equipment you need. We understand that our job does not stop upon tool delivery. We're with you from startup to completion.

Our team of drilling tool specialists continually innovates to push the operational thresholds of drilling equipment, from drill collars to risers-always in pursuit of equipment that can offer faster, safer drilling with reduced environmental damage and operating costs.

With locations in most petroleum provinces around the world, we offer you unmatched service to support a broad selection of tools from proven conventional technologies to the latest advances for extreme environments.

Setting Industry Standards for More Than 60 Years

Weatherford's jars are recognized as the industry standard. Rigid quality standards have kept our jars performing in adverse environments to keep your drilling and fishing operations moving forward. Our offerings include an array of types and sizes of jars as well as other downhole tools, such as HyPulse Jar Slinger® tools, MA drilling enhancers, shock absorbers, lubricated bumper subs, and thrusters.

Responsibilities

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE
  • Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
  • Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
  • Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
  • Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises


  • Collaborate with customers to identify their specific tool requirements and provide accurate product recommendations.
  • Address customer inquiries and resolve technical issues promptly and effectively, ensuring customer satisfaction.
  • Coordinate with Dispatcher & Ops. Coordinator and arrange Delivery/Backhaul of supplied tools to Rig.
  • Always include Application Engineer, Operations Coordinator, to ensure seamless delivery of products and services.
  • Create JDE tool delivery/Return ticket prior to dispatch.
  • Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions.
  • Day to day Monitorng/Reporting of Operating Hours for assigned rigs against provided tools.
  • Participate HSE/SQ meetings, conferences, and trade shows to promote products and build strong customer relationships.
  • Assist in the development and implementation of standardized processes and procedures to enhance customer support operations.
  • Collaborate with the product development team to provide insights and feedback on customer requirements and market needs.


Qualifications

Experience & Education

REQUIRED
  • Bachelor's degree in Engineering or a related technical field.
  • Previous experience in a customer support role within the oil and gas industry, preferably with downhole tools.
  • In-depth knowledge of downhole tools, their applications, and industry standards.


Knowledge, Skills & Abilities

REQUIRED
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills, with the ability to convey technical information effectively.
  • Proven ability to build and maintain strong customer relationships.
  • Proficiency in JDE tools and other relevant software applications.
  • Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
  • Willingness to travel to customer sites and attend industry events as required.
  • Strong attention to detail and organizational skills.